Port Harcourt Electricity Distribution (PHED) logo

By Desmond Ejibas

The Port Harcourt Electricity Distribution Company (PHED) has assured customers of uninterrupted electricity supply following restrictions in four states over the COVID-19 pandemic.

The company covers; Akwa Ibom, Bayelsa, Cross River and Rivers states where restriction on movement has been placed by the states governments to check spread of the Coronavirus.

PHED Manager, Corporate Communications, John Onyi said in a statement in Port Harcourt on Tuesday that the company would henceforth conduct business with customers only through its online portals.

According to Onyi, the measure was taken to ensure that customers and employees of the company are not unduly exposed to the virus.

“PHED management wishes to inform its customers that with effect from March 24, that there will be reduction in all transactions that involve physical contact at all our offices.

“The company recommends the use of our electronic channels for all forms of communication, such as, fault reporting, bill complaint, loss of supply.

“Customers can reach PHED by calling 070022557433; Whatsapp 09085555055; Facebook @Port Harcourt Electricity Distribution Company; Twitter @officialPHEDC and Email via customercare@phed.com.ng,” he said.

Onyi promised that complaints received through any of the channels would be given utmost attention.

“Customers are requested to provide sufficient information, such as, meter number, phone number(s), and physical address with identifiable landmark for ease of location.

“Customers who make complain by telephone, social media or through any of the online channels would be given tracking number through which their complaints will be tracked until resolved.

“Also, customers are advised to pay their electricity bills using the following online channels: www.phed.com.ng/payment; Bank ATMs Quickteller; EasyPay agents, and through other accredited websites,” he added.

The spokesman said the company had taken preventive measures through installation of alcohol-based hand sanitizers at strategic locations in its offices. (NAN)


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